Privacy Policy

Our commitment to your privacy

Your privacy is very important to Manual Concepts. As part of the normal operation of the Manual Concepts website, Manual Concepts may collect certain information from you. This privacy policy details what information the Manual Concepts collects, how it uses that information and what your rights are regarding any information collected by Manual Concepts. Manual Concepts is subject to certain requirements of applicable Australian and international law and strives to meet the requirements of the Australian Privacy Principles and applicable international privacy laws.

Manual Concepts sustains your right to non-discrimination with respect to the exercise of your rights under this policy all applicable law.

Your information and your right to privacy

You can elect to provide Manual Concepts with as much or as little information as you choose although Manual Concepts requires a minimum set of information from you in order to provide you with access to the Manual Concepts website. What you provide is your choice.

Manual Concepts will under no circumstances sell, rent, release, disclose, disseminate, make available, transfer or otherwise communicate orally, in writing, or by electronic or other means, your personal information to a third party for monetary or other valuable consideration. Manual Concepts has partnerships with commercial organisations and those partners will, from time to time, request that Manual Concepts send information to people on the Manual Concepts database as part of the partnership. Any Manual Concepts or partner information is sent by Manual Concepts and data is not provided to any third party unless required by law.

Manual Concepts may disclose personal information to the following service providers to satisfy standard operating procedures of Manual Concepts and to the best of its knowledge, Manual Concepts has entered into written contracts with those service providers to limit the use of personal information by those service providers to the business purpose of those contracts:

IT and website service providers
Marketing and communications agencies.

Manual Concepts will update the above list of service providers as and when required and from time to time.

By using Manual Concepts’ website and Manual Concepts’ services (as defined below), you acknowledge and accept that Manual Concepts will use your personal data as set out in this privacy policy. If you do not accept this privacy policy, please immediately stop using Manual Concepts’ website and/or Manual Concepts’ services or any part of them. In these circumstances, you will not be able to register or purchase anything further using Manual Concepts’ website.

For the purposes of the clause above, Manual Concepts’ services are defined as the services provided by Manual Concepts in relation the following areas:

Professional Development education materials
Manual Concepts resource materials.

Manual Concepts is the controller responsible for your personal data. It has appointed a privacy officer who is trained and is responsible for overseeing issues of privacy. If you have any questions about this privacy policy, including requests to exercise your legal rights relating to this policy, please contact Manual Concepts at [email protected]. Records of your requests will be maintained by Manual Concepts.

Manual Concepts’ website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. Manual Concepts do not control these third-party websites and are not responsible for their privacy statements. Manual Concepts strongly recommends you read the privacy policy of every website you visit.

Manual Concepts adheres to the principles set out in data protection law when handling personal information and data. These principles require personal information and data to be:

Processed lawfully, fairly and in a transparent manner
Collected and used only for specified, explicit and legitimate purposes that are compatible with previously disclosed purposes, unless first providing you with notice and obtaining your consent otherwise. The limited sensitive information collected by Manual Concepts under this Privacy Policy will not be used or disclosed for a secondary purpose unless the secondary purpose is directly related to the primary purpose of collection and within your reasonable expectations
Adequate, relevant and limited in collection to what is necessary and in relation to the purposes for which it is processed
Accurate and, where necessary, kept up to date
Not kept in a form which permits identification of data subjects for longer than is necessary for the purposes for which the data is processed
Processed in a manner that ensures its security using appropriate technical and organisational measures to protect against unauthorised or unlawful processing and against accidental loss, destruction or damage
Not transferred to another country without appropriate safeguards being in place
Made available to data subjects and to allow data subjects to exercise certain rights in relation to their personal data.

Manual Concepts is also responsible and accountable for ensuring that it can demonstrate compliance with the data protection principles listed above.

Collecting information

Manual Concepts may collect, use, store and transfer different kinds of personal data about you. It collects and process personal data about you when you:

Access and use Manual Concepts’ website and Manual Concepts’ services
Register an account on Manual Concepts’ website
Leave a comment on Manual Concepts’ website
Buy a product through Manual Concepts’ website
Make an enquiry about a particular product on Manual Concepts’ website
Submit a general enquiry to Manual Concepts’ website
Enter a competition on Manual Concepts’ website or otherwise with Manual Concepts
Subscribe to Manual Concepts’ digital newsletter
Leave your feedback or review on Manual Concepts’ website
Manage your marketing preferences with Manual Concepts
Make a payment through Manual Concepts’ website.

In addition to the other information mentioned in this policy, Manual Concepts may hold the following information about you:

Name, address, telephone number(s)
Date of birth
Email address
Educational qualifications
Occupation
Transaction details associated with services we have provided to you
Additional information provided by Manual Concepts to you
Information you have provided to Manual Concepts via client surveys.

Manual Concepts will not collect any sensitive information about you such as your health information and will not use the sensitive information collected for the secondary purpose of direct marketing.

Manual Concepts may also collect, use and share aggregated data such as statistical or demographic data. Aggregated data is derived from your personal data but is not considered personal data under data protection law as it does not directly or indirectly reveal your identity. For example, Manual Concepts may aggregate data about your use of Manual Concepts’ website to calculate the percentage of users accessing a specific feature. Likewise, Manual Concepts may aggregate data that it collects through your use of Manual Concepts’ website in order to produce certain benchmarking reports. However, if Manual Concepts combines or connects aggregated data with your personal data so that it can directly or indirectly identify you, Manual Concepts treats the combined data as personal data which will be used in accordance with this privacy policy.

If Manual Concepts proposes to collect information about you that you would not reasonably expect, you will be provided with “just in time” notice when that information is collected.

The information collected by us will be retained for 7 years, being no longer than is reasonably necessary for the purposes disclosed to you in this privacy policy and otherwise.

Access to personal information

You have the right to access, review, correct and alter any personal information that Manual Concepts stores about you. Should you wish to access this information please contact Manual Concepts’ privacy officer. Unless the access you request will require special steps or significant resources, there will be no charge for providing you with this access.

To request to change or correct your personal information you must login to your account with your unique login and password via the Manual Concepts website.

If you would like to request for:

specific pieces or categories of information which Manual Concepts has collected about you;
the sources from which that information was collected;
the purpose for which that information was collected; or
deletion of any parts of your information held by Manual Concepts,

please contact Manual Concepts by emailing [email protected].

Opt-out

By choosing to register on Manual Concepts website, you may receive information from Manual Concepts about Manual Concepts’ services, partner information and offers. Manual Concepts uses this method to communicate quickly with you. You have the right to refuse inclusion on a mailing list. You can make a request to remove your email address from a mailing list by contacting Manual Concepts at [email protected].

Manual Concepts uses your email address, your mailing address and phone number to contact you regarding administrative notices, publications, and communications relevant to your use of Manual Concepts’ website and Manual Concepts’ services. If you do not wish to receive these communications, you have the ability to opt out by contacting Manual Concepts at [email protected].

Notwithstanding the opt-out option as set out in this policy, you have the right to opt-in at any time by contacting Manual Concepts at [email protected].

Cookies

As part of the normal operation of Manual Concepts’ website, your internet browser will be sent a “cookie” (a temporary internet file). This cookie enhances the website’s functionality with features such as membership logon and electronic ordering. By itself, this cookie can only identify your computer to Manual Concepts’ server; it is not used to identify you personally.

Your personal password to access Manual Concepts website protects your privacy. We recommend that you do not disclose, share or reveal this password to any other individual.

Change of purpose

It is not anticipated that any information will be disclosed to overseas recipients other than those in Australia in accordance with this policy. If this were to change this page will be updated.

From time to time, Manual Concepts may decide to collect different kinds of information. If and when this occurs, Manual Concepts will update this privacy policy, notify you and obtain your consent.

Privacy enquiries

You have the right to complain regarding any aspect of your privacy rights. If you have a complaint please contact Manual Concepts at [email protected].

Security

Your information is stored on Manual Concepts’ server located in a secure data housing facility. While, it is important to recognise that “perfect security” does not exist on the internet, Manual Concepts is committed to using industry standard mechanisms to safeguard the confidentiality of your personal information such as firewalls, data encryption and Secure Socket Layers. In addition, Manual Concepts has implemented reasonable security measures to detect fraudulent identity verification activity and to prevent unauthorised access to or deletion of personal information in order to minimise cybersecurity risk.

Consent / Opt-In

In accepting this privacy policy, you acknowledge and agree that:

you consent to provide your personal information to Manual Concepts; and
by providing your personal information to Manual Concepts that Manual Concepts, its related bodies corporate and partners and each of their officers, employees, agents and contractors are permitted to collect, store, use and disclose your personal information in the manner set out in this privacy policy and in accordance with Australian and applicable international privacy and data protection laws.

Automated decision making

Manual Concepts does not use Automated Decision Making such as “profiling” in connection with decisions related to your work performance, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements (where your consent is automatically given).

Contact us

Please do not hesitate to contact Manual Concepts if you have a concern or issue in relation to how it collects, stores, uses or discloses your information and data.

If your concern relates to a Manual Concepts service, please contact Manual Concepts at [email protected].