Terms and Conditions

  1. Booking and Payment

  • These Terms and Conditions apply to booking of all in-person courses as advertised on the Manual Concepts website.
  • Unless otherwise agreed, full payment is required at the time of booking to confirm your place in the course.
  • Payments are processed securely via PayPal or other approved methods. Please note that any transaction fees (e.g., PayPal fees) are non-refundable unless the course is cancelled by Manual Concepts.

  1. Cancellation and Refund Policy

Refunds for cancellations are issued based on the notice period provided before the course start date as detailed below.

  • More than 90 days prior to the course start date:
    100% refund, less PayPal transaction fees (if applicable)
  • 60 to 89 days prior:
    50% refund, less PayPal transaction fees (if applicable)
  • Less than 60 days prior:
    No refund available.

All cancellation requests must be submitted in writing to [email protected].

  1. Course changes and cancellations by Manual Concepts

  • Manual Concepts reserves the right to cancel or reschedule any course due to unforeseen circumstances, including minimum participant numbers not being met.
  • In the event of a cancellation by Manual Concepts, participants will receive a full refund, including any transaction fees.
  • If a course is rescheduled, participants may choose to transfer their booking to the new date or receive a full refund.

  1. Attendance and participation

  • Participants are expected to attend all scheduled sessions and actively engage in course activities.
  • Certificates of completion (where applicable) will only be issued to participants who meet attendance and participation requirements.

  1. Course confirmation and liability

  • Manual Concepts will confirm courses with participants at least 28 days prior to commencement.
  • Manual Concepts is not liable for any personal injury, loss, or damage to property incurred during the course.
  • Travel, accommodation, and other costs associated with attending a course is the responsibility of the participant.

  1. Intellectual Property

  • All course materials provided are the intellectual property of Manual Concepts and may not be reproduced, shared, or distributed without prior written consent.

  1. Privacy and data protection

  • Manual Concepts is committed to protecting your privacy. Personal information collected during registration will be used solely for course administration and communication purposes, in accordance with applicable privacy laws.